Terms and Conditions

Product information

The descriptions of the products, the information given about each product, as well as the photographs or videos related to them and the commercial names, trademarks or distinctive signs of any kind contained in the web page of upsoundexperience.com, are exposed to guidance.

Prices

All the prices of the products indicated through the website include VAT and any other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.

Availability

HONIBA S.A. informs the Client that the number of available units is kept updated with the stock in storage and availability by our suppliers. In no case HONIBA S.A. will intentionally sell more units than you have or the provider has reserved. HONIBA S.A. will do everything possible to please all its customers in the demand for the products. However, sometimes, and due to causes that are difficult to control by HONIBA S.A. As human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by the client. In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the stipulations in the Return section.

Payment

The Customer agrees to pay at the time the order is placed. At the initial price shown on the website for each of the products offered, the corresponding fees will be added to the relevant shipping costs. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself. The ticket or proof of purchase corresponding to the purchase order will be sent via e-mail to the customer. The Customer must pay the amount corresponding to their order through payment by credit or debit card (Visa, MasterCard, Visa Electron and / or other similar cards), cash on delivery, transfer or deposit into account at the bank office.

Security

THE COMPANY has the highest security measures commercially available in the sector. In this way, it is guaranteed:
-That the Client is communicating his data to the server center of HONIBA S.A. and not to anyone else who tried to pass himself off as this one.
-What between the Client and the server center of HONIBA S.A. the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

Formalization of orders

Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, HONIBA S.A. will always send an email to the CLIENT confirming the details of the purchase made.

Cancellation of orders

before sending it. To make the cancellation you must request it through the "Customer Service" form or by sending an e-mail to info@upsoundexperience.com.

Deadlines, place of delivery and loss

I. Delivery of the product HONIBA S.A. undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form, and which in any case must be included within the Spanish Territory. In order to optimize the delivery, we thank the Client for indicating an address in which the order can be delivered during normal business hours. HONIBA S.A. will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted. HONIBA S.A. informs the Customer that it is possible for the same order to be divided into several deliveries.

II. Delivery Time Shipments will be made through a courier company. The order made by the customer will be delivered within a maximum period of 30 working days from when we have made the order confirmation. Although the usual delivery time of HONIBA S.A. It usually ranges between 4 and 15 days, from the completion of the order. These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in deliveries, HONIBA S.A. will inform their clients as soon as they have knowledge of them. Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the Customer, which is materialized through the control system used by the transport company. In the case of delays in the delivery of the orders attributable to HONIBA S.A., the Customer may cancel his order in accordance with the procedure described in the "Return" section. Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered due to causes attributable to the Customer. Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being sent. For security reasons, HONIBA S.A. it will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Undelivered Deliveries and Loss If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. HONIBA S.A. contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that delivery occurs. If after 7 business days after delivery to the delivery of the order has not been arranged delivery, the Customer should contact HONIBA SA In case the Customer does not proceed well, after 10 business days from the departure to delivery of the order This will be returned to our warehouses and the Customer will be responsible for shipping costs and return to origin of the goods, as well as possible associated management costs. If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.

IV. Diligence in delivery The Customer must check the good condition of the package before the carrier that, on behalf of HONIBA S.A., makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If, subsequently, once the product has been reviewed, the Customer should detect any incident such as a blow, breakage, signs of having been opened or any damage caused to it by the shipment, the latter undertakes to notify HONIBA S.A. via email in the shortest possible time, before the next 24 hours after delivery. From that moment on, incidents of this type will not be attended (only pieces under warranty).

RETURN I. Return procedure All products purchased at HONIBA S.A. They may be returned and refunded, provided that the Customer communicates to HONIBA S.A. your intention to return the product / s purchased within a maximum period of up to 14 working days from the date of delivery and that the rest of the conditions established in this section are met. THE COMPANY will only accept returns that meet the following requirements:

-The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
-The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order that the product reaches the store of HONIBA S.A. with the maximum possible guarantees.
-It must include a copy of the delivery note inside the package, where the returned products are also marked and the reason for the return.

In order to facilitate the return process to the Clients and to be able to follow it correctly, HONIBA S.A. establishes the only return procedure established by HONIBA S.A. If the reason for the return is attributable to HONIBA S.A. (the product is defective, it is not the one ordered, etc.), the refund amount will be refunded. If the reason is different (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer. To proceed with a return, the following steps must be followed:

-Inform before 7 calendar days from receipt that the product wants to be returned. The information can be made via email to info@upsoundexperience.com or through the customer service form.
-HONIBA S.A. will inform the customer of the address to which the product should be sent.
-The customer must send it through a courier company of their choice. The return must be paid by the customer. Inform the courier company used, date and time of the return.

II. Refunds to the CUSTOMER The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service. Only in the event that the product delivered is defective or incorrect, HONIBA S.A. You will also reimburse the Customer for the corresponding shipping costs. Refunds and partial cancellations will result in partial refunds.
HONIBA S.A. will manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

WARRANTY OF THE PRODUCTS ACQUIRED HONIBA S.A. guarantees that the products presented for sale in upsoundexperience.com work correctly and have no defects or hidden defects that could make them dangerous or unsuitable for normal use.
The contractual guarantee offered is one year. Once the Client has received the product, he will have the instructions provided by the manufacturer in his box, sufficient for the correct use and installation of the product and all the information about the guarantee. No Customer may request a wider warranty than indicated here. HONIBA S.A. You are not obliged to collect the damaged product and the Customer must contact the After Sales Service of HONIBA S.A. The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, wear, installation and use not in accordance with the instructions of the Manufacturer. Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The guarantee will not be applicable to the apparent defects and defects of conformity of the product, for which any claim must be made by the Client in question within 7 days after the delivery of the products. The warranty will not cover products damaged by improper use.